CANCELLATION BY THE VENUE:
Should an event be postponed due to the location cancelling our booking, you will be transferred onto a future date or a credit note will be issued for you to use on another event of your choice.
CANCELLATIONS BY GHOSTLY GOINGS ON:
In most cases all events take place but occasionally an event may have to be cancelled due to circumstances out of our control, such as insufficient ticket sales.
If this happens, you will be contacted at the earliest convenience and offered either a place on another event or a full refund.
We are not liable for any expenses you may incur such as accommodation bookings and travel costs.
All event refunds will be processed and sent back to your nominated payment account within 14 days of notification.
CANCELLATION BY YOU:
It is your responsibility at the time of booking to ensure that you are able to make the event date as Ghostly Goings On cannot offer a refund or transfer your places if you are unable to attend. Our locations are paid in advance and we are liable for these costs even if you cannot make the event.
All payments are non-refundable and non-transferable. Deposit payment options will secure your place(s) on the event but the balance payment should be made no later than four weeks before the event or unless otherwise stated. If the balance payment is not received by the due date, Ghostly Goings On have the right to re-sell your places and retain any deposit/full payment already received.
Please note that we will allow tickets to be transferred to a third party, but only if we are notified of the change so that we can update our booking records. Failure to do so will result in the third party ticket holder being refused entry to the event.
If we have to cancel an event due to extreme weather conditions which result in the team not being able to travel to the event, you will be offered a full refund on any monies paid.
If the location we are hosting the event at are unable to provide the adequate staffing to supervise our planned event, the event will be rescheduled and your places transferred onto a new date.
If you are unable to attend an event due to extreme weather conditions, you will not be offered a refund or an event transfer.
For information on Covid-19 please see our Covid-19 dedicated page by clicking here.